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KMID : 1020220120120040665
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Journal of Korean Society of Dental Hygiene
2012 Volume.12 No. 4 p.665 ~ p.674
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Factors related to dental service quality evaluated by dental clinic patients
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Yeon Jeong-Mi
Lee Tae-Yong
Min Hee-Hong
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Abstract
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Objectives: This study purposed to identify factors related to dental service quality perceived by dental clinic patients, and for this purpose.
Methods: The data conducted a questionnaire survey of 362 patients who had visited a dental clinic in Daejeon twice or more in August 2010 and aged over 20 during the period from the 1st to 31st of August 2010 and obtained results as follows.
Results: The patients’ general characteristics, perceived dental service quality was higher in older ones, married ones, high school or lower school graduates, civil servants, self?employed ones, and housewives, and the differences were statistically significant. according to the patients’ dental clinic use characteristics, perceived dental service quality was higher when the stay in dental clinic was short, and the difference was statistically significant.
Conclusions: Perceived dental service quality was related to the patients’ general characteristics and dental clinic use characteristics. therefore, dentists and dental hygienists should make efforts to be more patient?oriented and to create pleasant dental care environment.
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KEYWORD
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dental clinic, dental service quality, patients
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